IT Support Officer

Organisation: Greenhouse Sports
Salary: £23,000-£26,000 per annum
Location: The Greenhouse Centre, Marylebone, London, NW1 5NS
Contract type: Permanent (Full time)
Closing date: 20 July 2025
Job Description: About Us

Established in 2002, Greenhouse Sports charity is leading the fight for a future where young people are supported and empowered, whatever their challenges, through sport. Children from disadvantaged backgrounds are missing out on crucial opportunities available to their wealthier peers, leading to dire consequences such as academic struggles, exclusion, crime, gang violence and mental health issues. We coach and mentor young people from deprived backgrounds because the crisis for children living in deprivation is real and it is urgent.

Our magic is the Greenhouse coach, sports coach, trained mentor and role-model combined. Over the last 2 decades these coaches have worked with more than 50,000 secondary school children in London to help them fulfil their potential.

In 2020 we expanded our delivery beyond London for the first time, launching a programme of work to support children earlier in their lives at primary school. This expansion of services is critical to meeting the needs of young people growing up in poverty today, and we are committed to continue expanding these services in the years to come.

The Person

Are you ready to kick-start your IT career and make a meaningful impact on young lives? We have an amazing opportunity for a pro-active and passionate individual like you!

We are looking for the following:

A can-do attitude with a passion for making a difference.
Strong problem-solving skills and meticulous attention to detail.
Excellent communication and interpersonal abilities.
Familiarity with Microsoft products and operating systems (Windows, Office365, etc.).
Eagerness to learn from experienced IT professionals and work as part of a dynamic team.
Experience working in a Helpdesk environment
Proven ability to install and configure IT equipment
Experience of training users and preparing user guides

The Role

Be the front-line IT hero, providing first point of contact support for technical issues raised by our dedicated staff.
Take charge of end user hardware and software configurations, as well as conducting user training and inductions.
Dive into a hands-on role, efficiently investigating and resolving incidents and requests.
Play an integral role in supporting our inspiring coaches and back office staff to transform the lives of young people.
Collaborate closely with colleagues across the department to ensure excellent IT support services.
Manage support tickets using our state-of-the-art helpdesk system, following established protocols and escalating issues as needed.

What We Offer

Growth: Nurturing your IT support and work skills through a variety of engaging tasks and activities.
Flexibility: Embrace a hybrid role, spending 2 days a week in the office and the rest working remotely. No Long hour culture. Our employees work hard within their contractual hours, but we strongly discourage late working. We value the quality and efficiency of your work – not the length of time you put in.
Benefits: 20 days’ paid holiday, increasing by 1 day a year up to 25 days after you have been with us for five years. Paid bank and public holidays on top. In addition, each year we close for 2 weeks over Christmas meaning you’ll get another 7 days paid holiday each year to take over the festive period.
Cutting-Edge Technology: Work with the latest and greatest technology, including Windows 11, Office365, Apple iPhones, MS Surface devices, MS Intune, AV equipment, Meraki WiFi access points and more.
Cloud Technology: Gain valuable experience with VMWare, Windows Server, and MS Azure.

Interviews will be held in person at our head office in Marylebone, specifically at the Greenhouse Sports Centre. These interviews are scheduled for Thursday 24 and Monday 28 July.

Skills and ability testing may form part of the selection process

Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.
How to apply: In order to apply, please use the below link: https://greenhousesports.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e9c06804-9a2c-4037-912a-6577e61dbabf