Family Engagement Manager

Organisation: City in the Community
Salary: £33,990+
Location: Manchester
Contract type: Fixed Term (Full time)
Closing date: 5 November 2025
Interview date: 12 November 2025
Job Description: Location: Manchester, GB
Opening Date: 15 Oct 2025
Full Time / Part Time: Full Time
Contract Type: Fixed Term
Closing Date for Applications: 5th November 2025

Purpose

Established in 1986, City in the Community is Manchester City’s official charity. We support people across Manchester by empowering healthier lives through football. Our programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities.

The purpose of the Family Engagement Manager is to manage the day-to-day delivery of the Family Engagement and Early Years programmes to support CITC’s community programme and the charity’s wider strategic aims. The Family Engagement Manager is fully accountable for the City Play Programme, City Play Together Programme and City Onside Programme.

Accountabilities

Manage a team of Officers, Lead and Delivery Coaches to deliver the Family Engagement and Early Years programmes across the full academic year, engaging participants across a wide range of ages, social backgrounds, and abilities.
Oversee the development and implementation of high-quality, relevant curriculum, ensuring the content meets the needs of stakeholders and adds value to settings and partners. Regularly review the programme curriculum and KPIs to ensure it remains engaging, educational, and aligned with CITC’s strategic goals and partner expectations.
Report on set outcomes associated with each programme to develop, maintain and grow a strong working relationship with the partner organisations and external funding partners. Ensure the team meets all reporting, quality assurance and programme KPI’s.
Align the strategic direction of CITC’s Family Engagement provision with CITC strategic aims and KPIs, supporting re-signs and new partner recruitment to ensure long-term sustainability and growth of each programme.
Create, maintain and develop relationships with internal partners from CITC and the wider City Football Group (CFG), external funders, local authorities and governing bodies to develop CITC’s reputation and reach, promoting all CITC programmes across Manchester.
Regularly reviewing individual performances within the team, providing structured feedback to assess, identify and provide training and CPD opportunities which continuously improves the standard of delivery and support on the programmes.
Maintain highest standards of safeguarding are embedded across the team, work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.
Ensuring that all CITC and CFG policies and procedures are adhered to across the team and act as an escalation point for any breaches, investigating as appropriate.
Knowledge, Skills and Experience

Essential

In-depth understanding of community-based programmes, specifically in early years settings
Solid experience of working in and liaising with schools, nurseries, community organisations, local government departments and external funding partners
Knowledge of CITC’s family engagement programmes and their purpose within an early years or community setting
Experience of coordinating community programmes and achieving associated KPI’s and outcomes
Experience and knowledge of working within a brand environment and understanding the responsibilities that are associated with representing a Premier League Football Club
Experience of designing relevant programme curriculums that align with the EYFS framework
Experience of managing a remote team
Experience of managing multiple and ongoing projects
Budget management and reporting
Competent across Microsoft office
Engagement of stakeholders from across the business
Excellent communication skills, both verbal and written
Creative and passionate about continuous improvement
Resilient and adaptable to change
Excellent and inclusive team-working abilities
Desirable

Degree level education
NHS Working with Young People whilst in hospital
Track record of building sustainable partnerships
Coaching or early-years specific qualifications relevant to the role
Presentation skills
Experience of delivering technical training for team members and other professionals
Understanding of City in the Community Foundation and its projects
Knowledge of the local needs of early years children and families
How to apply: Apply directly here: https://careers.cityfootballgroup.com/job/Manchester-Family-Engagement-Manager/1258733001/