IT Support Technician

Organisation: British Cycling
Salary: Up to £32,000 per annum (Dependant on Skills and Experience)
Location: Manchester
Contract type: Fixed Term (Full time)
Closing date: 30 November 2025
Job Description: About British Cycling

In 2027 the UK will host the Grand Depart of both the Tour De France and the Tour De France Femme, Avec Zwift. This will be the first time in history that both races have departed from the same country, outside of France. A landmark social impact programme will also be delivered across the UK, tackling inactivity, improving mental wellbeing, boosting economic growth and supporting communities to thrive.

A Special Purpose Vehicle (SPV) – Grand Depart GB 2027 – will maintain oversight of the delivery of the events and will manage public funding on behalf of DCMS, Scottish Government, Welsh Government and UK Sport.

The SPV is a Joint Venture between UKEL (a new sports events company) and British Cycling.

British Cycling will deliver the operational and business function, social impact and volunteer programmes along with all consumer facing functions, on behalf of partners.

We are now recruiting for an IT Support Technician.

What will you be doing?
Provide 1st and 2nd line support to end-users, both on-site and remotely, escalating issues as required
Manage and administer the company’s Office 365 environment
Deliver guidance, basic training, and advice regarding company IT systems
Ensure high levels of customer service and support for all users
Support the IT side of the starter/leaver/change process and coordinate with the outsourced service desk
Monitor the centralised shared IT inbox and action or escalate as appropriate
Monitor and support the managed service desk with system alerts, escalating as needed
Supporting staff with IT issues and enquiries, escalating outsourced service desk as appropriate
Support in the delivery of IT projects across all areas of the business

What we’re looking for:
Proven experience as an IT Technician or similar role
Excellent communication skills (written and verbal), including the ability to explain technical issues to non-technical users
Excellent diagnostic and problem-solving skills
Ability to prioritise tasks and show initiative
Good attention to detail
Knowledge of Windows 11, Office 365, Microsoft Azure Entra, information security, Microsoft Defender suite, SharePoint, and Microsoft Endpoint Manager admin centre (desirable: Windows Server, Meraki Networking, MacOS, basic 3rd line support)
Relevant Microsoft Certified Professional qualifications (desirable)

What are the perks?
Competitive Salary
Cycle to Work Scheme
Generous Holidays (25 days + bank holidays)
Holiday purchase scheme
Life Assurance
Pension
How to apply

Send us your CV and a short cover letter outlining your interest in the role and why you feel you meet the criteria via the apply button below.

Applications close: 30th November 2025
How to apply: Please apply using the following link - https://careers.britishcycling.org.uk/job/767701