Ticket Investigations Officer Organisation Brighton & Hove Albion FC Salary 27000 Location Brighton, UK Contract type Permanent (Full time) Closing date 27 June 2025 Job Description Role: Ticket Investigations OfficerSalary: £27,000 per annumHours: Full time, 35 hours per week (to include 5 matchdays, time in lieu after 5 matches accrued) Location: American Express Stadium, BrightonContract Type: Permanent Deadline Day: 27th June 2025About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.Help safeguard the integrity of our ticketing operations.Are you a data-savvy investigator with a desire for fair play? We’re looking for a sharp, detail-oriented professional to lead the fight against ticket misuse and fraud.In this role, you will:• Analyse large datasets to spot suspicious activity• Lead investigations into ticketing breaches• Manage sanctions and appeals from start to finish• Work matchdays with a dedicated team, handling live incidentsYou’ll be the go-to expert ensuring our ticketing terms and conditions are upheld with integrity and precision and play a key role in ensuring tickets are used fairly and in line with our terms and conditions—helping to protect the matchday experience for all supporters.What we are looking forYou will have:• Proven experience in analysing large datasets to identify patterns and trends. • Demonstrated experience handling sensitive and confidential data with discretion and integrity.• Excellent interpersonal skills with a customer-focused approach, able to handle sensitive situations professionally.• Strong working knowledge of SQL and advanced Excel functions (e.g., pivot tables, VLOOKUP, data validation).Sound like an interesting role? Click here to find out more about this role.Our values are essential to our successOur values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:🔵 Treat People Well⚪ Exceed Expectations🔵 Aim High. Never Give Up⚪ Act with Integrity🔵 Make it SpecialHow we say thank youIn appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to: 🥗 Complimentary breakfast and lunch at both sites🏝️23 days holiday rising with length of service (pro rata for part time staff)⚡Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!👶 Enhanced family policies🏋️♀️Access to a gym and padel court at our training ground🎫 Priority access to match tickets and access to free WSL tickets for 2024/25 season 🎓 In-house training programme and CPD opportunities💰 Exclusive discounts and benefits from our partners and local businessesOur commitment to EDIWe take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK. How to apply To apply for this role, please follow the link to our careers page to make an application: https://www.brightonandhovealbion.com/pages/en/careers Share X LinkedIn Email