Supporter Services Assistant Organisation AFC Wimbledon Salary £27,007 Location Wimbledon Contract type Closing date 22 July 2025 Interview date 25 July 2025 Job Description AFC Wimbledon is a professional football club based in South West London playing its home games in state of the art stadium, the Cherry Red Records Stadium, opened in August 2021. The move to the new stadium marked a pivotal point in the club’s history as it returned to its spiritual home at Plough Lane and provides the club with the ability to deliver top level facilities for both matchday and non-matchday events. AFC Wimbledon is looking to recruit a Supporter Services Assistant who will be required to primarily support the Ticketing Team as well as the Retail Team in ensuring a best-in-class service for our supporters.The role is full time and based at the Cherry Red Records Stadium, and the successful candidate is required to work all first team matchdays. This is a fantastic opportunity to join a high performing team on and off the field.Key Responsibilities:• Assist the ticketing and retail team with ticket and merchandise sales.• Follow operating procedures for the ticketing and retail team, providing excellent customer service, including pre and post event processes and procedures• Ensure Ticket Office & Shop are kept tidy• Work with all departments ensure data is kept up to date and is GDPR compliant• Undertake any other associated duties as may reasonably be required in line with the role• Face-to-face, telephone and administrative activities to ensure that the ticketing function runs professionally and smoothly• Work Match days / Weekends as and when required.QUALIFICATIONS AND EXPERIENCE • Proficient in excel• Ability to recognise issues and meet deadlines• Pro-active, organised and keen to learn – with a can-do attitude• Interest in and understanding of football• Accuracy and attention to detail• Ability to communicate effectively and build relationships both internally and externally• Experience of working in customer service or retail preferred but not essentialATTRIBUTES REQUIRED• A commitment to our core values:o Togethernesso Resilienceo Constant Improvemento A commitment to promoting equality, diversity and inclusion in all areas of the clubPERSONAL ATTRIBUTES• Excellent communicator• Highly self-motivated• Results focused• Highly organised with strong attention to detail• Passionate about delivering the best customer service experience• Real ‘can do’ attitude• A strong team player How to apply Closing date: 25 July 2025 How to apply: email your CV and cover note to HR@AFCWimbledon.ltd.uk Share X LinkedIn Email