School Based Mentoring Officer

Organisation: Millwall Football Club
Salary: £7,954.73 (£7,098 basic pay + £856.73 Holiday Pay) for 26 week fixed-term contract based on £13.00 per hour
Location: Assigned secondary school and Lions Centre and other MCT sites
Contract type: Fixed Term (Part time)
Closing date: 6 November 2026
Job Description: Hours of work: 21 hours per week, term time only, covering 26 term-time weeks

Salary: £7,954.73 (£7,098 basic pay + £856.73 Holiday Pay) for 26 week fixed-term contract based on £13.00 per hour
£22,727.80 per annum FTE term-time only equivalent (40 hours per week), pro rata.

Contract: Fixed term: Monday 7 December 2026 - Friday 16 July 2027, term time only

Location: Assigned secondary school and Lions Centre and other MCT sites

Responsible to: Programme Co-ordinator and Education & Employability Manager

Supervises: Allocated school based mentoring caseload

Role Summary
Are you passionate about helping young people overcome barriers, strengthen engagement and achieve their potential? If so, we'd love to hear from you.
Millwall Community Trust (MCT) is seeking an experienced and highly organised School-Based Mentoring Officer to deliver an intensive, relationship-based mentoring programme within an assigned secondary school.
The postholder will independently manage an allocated caseload, building sustained relationships with young people and taking day-to-day ownership of mentoring delivery, school liaison, participant engagement, safeguarding actions, administration, evidence and required funder reporting.
Working within MCT’s Education & Employability team, you will receive induction, quality assurance and support from the Programme Coordinator where required, while independently managing your assigned school, caseload and reporting.

Key Responsibilities:

1. Caseload Management & Mentoring Delivery
• Independently manage allocated mentoring caseload within one assigned school.
• Plan and deliver regular high-quality 1:1 mentoring in line with the agreed programme model.
• Complete initial assessments, agree individual goals, strengths, barriers & development needs
• Develop ‘live’ mentoring/action plans ensuring sessions remain purposeful and responsive.
• Monitor attendance, engagement and progress.
• Proactively follow up on missed sessions or disengagement.
• Provide practical signpost support, escalating safeguarding or complex needs appropriately.

2. School Liaison & Participant Engagement
• Act as MCT’s principal day-to-day contact for mentoring delivery within the assigned school.
• Alongside school organise mentoring timetables, pupil sessions, rooms & school delivery need
• Maintain effective relationships with pastoral, inclusion, safeguarding & relevant school staff.
• Liaise with parents/carers and professionals to support engagement and progress.
• Arrange & attend relevant school/caseload meetings, escalating issues needing wider support

3. Outcomes, Evaluation & Quality
• Take responsibility for agreed programme delivery, participant outcomes assigned caseload.
• Gather required pupil feedback, outcome evidence & evaluation information within deadlines.
• Deliver consistently against agreed programme model, contract and evaluation requirements.
• Support participant/school engagement with funder/evaluator activity & access as required.
• Participate in observations, case-file/data reviews and required quality assurance activities.
• Identify delivery risks promptly and seek Programme Coordinator support where required.

4. Administration, MIS & Funder Reporting
• Maintain complete, accurate and up-to-date records for every pupil in the allocated caseload.
• Complete enrolment, consent, assessment, session, review and outcome/exit documents.
• Record delivery directly on designated MCT and funder MIS/CRM systems, incl Salesforce.
• Complete pupil, caseload & delivery reporting accurately within funder/evaluator deadlines.
• Maintain delivery evidence, engagement & outcomes dealing quickly to data-quality queries.
• Review caseload data regularly to identify missing information, delivery gaps or risks to targets

5. Independent Working & Programme Compliance
• Plan working week to best achieve mentoring, administration and reporting requirements.
• Take ownership of programme deadlines and contractual requirements for assigned caseload.
• Attend required induction, training and CPD and apply programme guidance consistently.
• Engage with assigned check-ins, compliance & QA activity led by Programme Co-ordinator.
• Seek support where intervention needed while retaining routine delivery/reporting ownership.

6. Safeguarding & Professional Responsibilities
• Ensure safeguarding, GDPR, equality, H&S and MCT policies are adhered at all times.
• Undertake CPD and mandatory training as required by the Trust.
• Ensure all activities are appropriately risk assessed and delivered safely.
• Work collaboratively with colleagues and positively promote MCT and programmes.

7. Additional responsibilities
• Model professional conduct and actively demonstrate MCT core values in your work.
• Act as a positive role model, presenting a professional image of the Trust and its services.
• Develop understanding and commitment to equal opportunities, in workplace & community.
• Ensure when involved in any Trust activities that the Safeguarding of learners is prioritised and that safeguarding policies and procedures are being always adhered to.
• Undertake CPD opportunities as deemed appropriate.
• Adhere to Trust’s policies and procedures attending Trust training/meetings as required.
• Contribute to the development of a culture of continuous improvement within the Trust.
• Support all MCT departments on trust initiatives as identified by CEO, SLT & Trustees.
• Actively promote the Trust in a positive and professional manner.

The details contained in this job profile, reflect the job content at the date of preparation. Therefore, it is inevitable that over time the nature of this role will change; existing duties may be lost and other duties gained without changing the general nature of duties or level of responsibility entails

Skills Specification
Essential (E) Desirable (D)
Qualifications
 Safeguarding qualification (or willingness to achieve)
 Maths & English Level 2 (or equivalent)
 Relevant mentoring, youth work, teaching, coaching or similar qualification/experience
 Effective mentoring Level 2 (or willingness to achieve)  Mentoring qualification
 Youth Work, Teaching or Coaching qualification
 Mental Health First Aid (or similar)
 Trauma-informed or school-based mentoring training
 DBS (issued within the last year)
Knowledge and Experiences
 Delivering 1:1 mentoring or targeted interventions with secondary school aged young people.
 Independently managing participant caseload
 Updating and maintaining accurate records.
 Working effectively in school/education settings & link partners
 Assessing needs, setting goals & reviewing pupil progress
 Good IT skills incl Microsoft Office  Experience working with SEND or vulnerable young people
 Experience using CRM/MIS systems (Salesforce, SIMS).
 Experience producing funder reports, outcome evidence or evaluation data.
 Experience working to contractual targets, KPIs or funded programme requirements.
 Experience within the community or voluntary sector.
Skills and abilities
 Excellent interpersonal & communication skills (oral & written)
 Ability to build sustained professional relationships with young people from diverse backgrounds.
 Strong planning, organisation and administration skills.
 Ability to independently manage a school-based caseload, timetable and deadlines.
 Ability to accurately collect, record and report participant and programme evidence.
 Proactive problem solver able to work independently while recognising when escalation/support is required.
 Ability to liaise professionally with school staff, parents/carers and other professionals.
 Flexible approach to working hours when required.  Ability to support small-group activity where required.
 Ability to build trust and rapport with young people experiencing barriers to engagement.
 Confidence supporting external evaluation or research activity.
Personal Qualities
 Passionate about supporting young people.
 Empathetic, approachable and resilient.
 Professional, reliable and trustworthy.
 Proactive, accountable & comfortable working independently.
 Committed to equality, inclusion and safeguarding.  Passionate about the work and values of the Trust.
 Able to draw on personal or professional experience to positively engage young people.
Other
 Understanding of and commitment to H&S, equal opportunities and GDPR data protection policies and procedures. (E)
 Understand importance of and deliver best practice when working with hard-to-reach young people. (E)
 Commitment to complete all required CPD qualification/training set or similar funded qualifications. (E)
 Flexibility is required from post-holder to work effectively in a changing environment. (E)

To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s without an application form accompanied.

Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk

Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form

All applications need to be sent to recruit@millwallfc.co.uk

Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 6th November 2026

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.

Millwall Community Trust are fully committed to equality, diversity, inclusion, and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities, and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

Please note that the appointment of the successful candidate will be subject to standard preemployment screening, as applicable to the post. This will include right-to-work, proof of identity, Disclosure and Barring Service (DBS), and references.
Please note that any personal data submitted to the charity as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. The charity’s Policy on Data Protection is available on request.

Entry into employment with the charity and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
‘Millwall Community Trust is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.’

Safeguarding Policy Statement

Because of the nature of the work undertaken by Millwall Community Trust (MCT), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MCT meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook.

What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MCT setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.

MCT’s Safeguarding Ethos

MCT will always seek to provide protection to any person that receives our services. To this end MCT will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MCT believes that a no one should ever experience abuse of any kind. MCT have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MCT are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MCT - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MCT. This policy also applies to any other person that engages with the work of MCT and includes parents, carers, families and other visitors to MCT premises.

Safeguarding at MCT

MCT places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MCT ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MCT’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:

1. Getting the right people involved with MCT

This is achieved through adherence to MCT’s Safer Recruitment Policies and Procedures.

2. Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MCT’s Codes of Conduct.

3. Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MCT’s policies and procedures relating to safeguarding.
A full copy of MCT’s Safeguarding Handbook is available by speaking with (or contacting) the MCT person responsible for safeguarding.
How to apply: To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s without an application form accompanied. Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form All applications need to be sent to recruit@millwallfc.co.uk Due to the quantity of applicants expected, only those short-listed will be notified. Closing date for applications: Friday 6th November 2026

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School Based Mentoring Officer