Fan Experience & Engagement Executive

Organisation: Leicester Tigers
Salary: £28,000 per annum
Location: Leicester
Contract type: Permanent (Full time)
Closing date: 30 October 2026
Job Description: Job Title: Fan Experience & Engagement Executive
Reports to: Head of Marketing & Communications
Hours: 37.5 each week
Location: Mattioli Woods Welford Road Stadium, Leicester
Salary: £28,000 per annum
Closing Date: 30th October 2026

Who we are:
Leicester Tigers is the foremost rugby union club in the country with silverware both in domestic and European
competitions. Based at Mattioli Woods Welford Road, the largest designated club rugby stadium in England, and the
most iconic home of the sport in this country, Leicester Tigers remains the most successful club in the history of a
thriving, competitive and successful league structure.

Role Summary:
The Fan Experience & Engagement Executive will be responsible for delivering a memorable and welcoming experience
for supporters on matchdays and during the week. You will respond to enquiries, support fan engagement activities,
and help manage supporter communications and events.

Our Club Values:
• Selfless: Concerned with the needs and wishes of others, prioritising these over their own
• Honest: Truthful and fair, acting with integrity
• Tough: Demonstrating resilience, mental strength and the ability to endure difficulty
• Relentless: Determination and persistence in pursuit of a goal, refusing to give up despite difficulties or opposition

Main Tasks and Responsibilities:
Key Responsibilities
• Lead the planning and operational delivery of fan-facing activations for all men’s and women’s team home
fixtures, including:
• Fan zone activations
• Sports presentation elements (e.g. pitch side pyrotechnics, in-match entertainment)
• Club mascots
• Junior Tigers Club activities
• Manage casual matchday staff
• Manage the matchday activation budget and oversee relationships with external partners and suppliers
• Plan and deliver supporter engagement events
• Plan and deliver supporter feedback sessions
• Manage charity partners
• Benchmark performance by attending other sporting and entertainment events to identify best practice and
innovative ideas for enhancing the supporter experience at Mattioli Woods Welford Road
• Work collaboratively with internal departments and external partners to translate insights into tangible
improvements that positively impact fan satisfaction and perception

This job description sets out the duties and responsibilities of the post at the time when it was drawn up. Such duties
and responsibilities may vary from time to time without changing the general character of the duties or the level of
responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration
of the grading of the post.

Leicester Tigers is an equal opportunities employer. We are committed to ensuring an inclusive recruitment process
and will make reasonable adjustments for disabled applicants in accordance with the Equality Act 2010. If you require
any reasonable adjustments during the recruitment process, please let us know.

Person Specification:
(E = Essential D = Desirable)
Qualifications & Training:
• Working within an events environment (D)

Skills & Knowledge:
• Strong organisational skills with the ability to manage multiple projects simultaneously (E)
• Excellent communication and interpersonal skills, with the ability to build effective relationships across
departments (E)
• Collaborative team player with a proactive, hands-on approach (E)

Experience:
• Proven experience in event planning and on-the-ground delivery (D)

Personal Qualities:
• Demonstrates a commitment to Leicester Tigers values (E)
Additional Requirements:
• Able to work at times and locations appropriate to their role (E)
How to apply: How to apply: Please complete the application form by 30th October 2026, 5PM.

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Fan Experience & Engagement Executive