Safeguarding and Disciplinary Case Officer

Organisation: British Taekwondo
Salary: £26000 pro-rata
Location: House of Sport Manchester - Etihad Campus
Contract type: Permanent (Part time)
Closing date: 11 December 2026
Job Description: Are you organised, detail-focused and motivated by work that helps keep people safe in sport?

British Taekwondo is looking for a part-time Safeguarding & Disciplinary Case Officer to support the fair, sensitive and timely handling of safeguarding concerns, complaints and disciplinary matters.

Working closely with the Head of Safeguarding & Compliance, you will maintain accurate case records, coordinate correspondence and documentation, monitor actions and help cases progress in line with British Taekwondo’s policies and procedures.

You will also act as a helpful first point of contact for members, clubs, volunteers and other stakeholders, providing clear procedural information and handling sensitive enquiries with care, professionalism and confidentiality.

Key responsibilities

Manage the British Taekwondo safeguarding inbox, acknowledging correspondence and referring concerns promptly for triage and risk assessment.

Receive, record and track safeguarding concerns, complaints and disciplinary referrals from initial notification through to closure.

Act as a first point of contact, providing clear procedural information and referring complex matters appropriately.

Support fact-finding enquiries by coordinating information requests, meetings, correspondence and records.

Collate and organise evidence, identify missing information and prepare case documentation.

Maintain case trackers, monitor deadlines and follow up on outstanding actions.

Assist with case summaries, investigation reports, evidence bundles and panel papers.

Support disciplinary hearings, appeals, case reviews and safeguarding case management processes.

Coordinate the intake and allocation of complaints to the appropriate department or responsible officer.

Provide administrative and procedural support to Club Welfare Officers, clubs, volunteers and members.

Liaise with external agencies as directed, including the Police, Children’s Social Care, Local Authority Designated Officers, the Disclosure and Barring Service and UK Coaching.

Maintain records of safeguarding measures, interim restrictions and risk management plans.

Escalate urgent, serious or high-risk concerns promptly.

Help improve templates, trackers, filing arrangements and case administration processes.

Undertake other reasonable administrative duties as required.

Essential experience and skills

Experience of administering or coordinating safeguarding, welfare, disciplinary, complaints or professional conduct cases.

Experience supporting enquiries or case management through record-keeping, correspondence and document preparation.

Knowledge of safeguarding legislation and good practice relating to children, young people and adults at risk.

Ability to organise complex information, identify gaps and recognise when a matter requires prompt escalation.

Strong written and verbal communication skills.

Excellent organisational and administrative skills, including tracking deadlines and managing multiple cases.

Ability to handle sensitive and confidential information appropriately.

Ability to work independently within agreed procedures, prioritise tasks and recognise when guidance is required.

A relevant safeguarding, governance, case management or investigative qualification.

Desirable experience

Experience working within a National Governing Body of Sport or another sporting organisation.

Experience supporting hearings, appeals, complaints or regulatory processes.

Knowledge of criminal record checks and safer recruitment requirements.

Experience working with volunteers or member-based organisations.

Working arrangements

This is a permanent, part-time position working 22.5 hours per week. The hours can be worked flexibly to meet the needs of British Taekwondo and the postholder.

The role is hybrid, with mandatory office attendance every Tuesday at the House of Sport on the Etihad Campus in Manchester. The remaining hours may be worked remotely.

The office offers free parking and good public transport links. Occasional travel may be required for meetings, training, events and other British Taekwondo activities
How to apply: How to apply Please submit your CV and a covering letter explaining your relevant experience and suitability for the role to recruitment@britishtaekwondo.org. Application deadline: 11 December 2026 Applicants must have the existing right to work in the UK for the duration of their employment. British Taekwondo is unable to provide visa sponsorship for this role. Applicants who require sponsorship now or in the future will therefore not be eligible for appointment.

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Safeguarding and Disciplinary Case Officer