Senior Ticketing Operations Executive

Organisation: Bath Rugby Club
Salary: £28,000
Location: Bath, United Kingdom
Contract type: Permanent (Full time)
Closing date: 24 November 2026
Job Description: SUMMARY
Bath Rugby is entering an exciting period of change, with the redevelopment of The Rec and the evolution of our ticketing operations. This creates an opportunity for a Senior Ticketing Executive to play a key role in supporting the day to day running and delivery of ticketing across the club.

Working closely with the Ticketing Manager, you will deliver day to day ticketing operations across event setup, ticket sales and fulfilment, systems management and matchday delivery, ensuring an efficient and seamless experience for supporters. You will help ensure that ticketing operations run efficiently, accurately and consistently across home fixtures and other events, while supporting the delivery of an excellent supporter experience.

The role will also play an important part in maintaining our ticketing systems, improving processes and ensuring accurate data capture and reporting. Working alongside the Ticketing Manager, Supporter Services team and Revenue & Commercial Insights Director, you will help ensure the department is well equipped to deliver its day to day responsibilities throughout this period of change.

KEY RESPONSIBILITIES
• Deliver the setup and release of fixtures and events in line with ticketing strategies, pricing and sales plans agreed with the Ticketing Manager and wider business.
• Carry out pre-sale checks to ensure event setups, pricing, allocations, ticket availability and information are accurate before tickets go on sale.
• Maintain and update ticketing systems, including Ticketmaster XR, TCT and eTicketing, ensuring accurate event configuration and smooth sales processes.
• Coordinate seating plans, ticket allocations, inventory and holds, monitoring sales and availability throughout the sales cycle.
• Coordinate on-sale timings, booking periods and ticketing communications with Marketing, Supporter Services and other relevant departments.
• Monitor ticket sales and inventory, maintain accurate data and support reporting requirements as needed.
• Maintain clear communication with internal departments regarding key ticketing information, including on-sale dates, pricing, promotions and event changes.
• Provide ad hoc ticketing support to the Hospitality team, including event and package builds, allocations and ticketing requests as required.
• Coordinate ticket fulfilment and digital ticketing processes, ensuring tickets are issued accurately and supporters can access their tickets ahead of fixtures and events.
• Provide day-to-day operational support and other ad hoc support to the Ticketing Manager as required, contributing to the delivery of agreed ticketing priorities and initiatives.
• Proactively identify, investigate and resolve ticketing issues, escalating where appropriate.
• Take responsibility for the smooth operational delivery of ticketing on matchdays and event days, with support from the Ticketing Manager, ensuring ticketing systems, scanning equipment and printers are operational and ready for use.
• Monitor ticketing and access control performance throughout matchdays, responding quickly to technical issues and entry problems to minimise disruption to supporters.
• Complete pre-match checks of ticket scanning equipment and access control systems, ensuring they are ready for use and escalating any issues ahead of supporter entry.
• Act as the point of contact for ticketing related queries, working with internal colleagues to achieve timely resolutions.
• Work closely with the Supporter Services Manager to ensure ticketing operations run smoothly on matchdays. Matchday working is essential.
• Provide additional support to the Supporter Services team during peak periods, such as on-sales and knockout fixtures, as required.
• Work collaboratively with internal stakeholders including Marketing, Finance, Operations, Supporter Services and external ticketing partners to support effective ticketing delivery.
• Ensure supporter data is accurate, up to date and handled securely in line with the club’s data protection policies and procedures.
• Proactively identify opportunities to improve ticketing processes, system functionality and operational efficiency.
• Contribute ideas and practical solutions to new ticketing initiatives, supporting the ongoing development of the department.

Person Specification
Skills, Knowledge and Behaviours
• Problem solving and initiative: Solutions focused, thinks ahead, generates ideas and takes a proactive approach to identifying and resolving operational challenges.
• Organisation and attention to detail: Reliable, proactive and well organised, able to anticipate priorities, take initiative and stay on top of tasks while maintaining accuracy and high standards.
• Working under pressure: Comfortable working at pace in a fast moving environment, managing competing priorities while maintaining accuracy, professionalism and a positive attitude.
• Teamwork and collaboration: A supportive and adaptable team player who works well with others, takes a hands on approach and is willing to help where needed to ensure the smooth running of the department.
• Accountability and delivery: Takes responsibility, follows tasks through to completion and consistently delivers work to a high standard.
• Communication and relationship building: Strong written and verbal communication skills, with the ability to build positive working relationships and engage professionally with a range of stakeholders.
• Data and IT literacy: Confident using ticketing systems, spreadsheets and sales reports, with strong general IT skills and the ability to maintain accurate data.
• Customer and supporter experience: Committed to delivering an excellent customer and supporter experience, with the ability to handle supporter queries professionally, helpfully and effectively through various channels (phone, email, and in person).
• Values and behaviours: Respects others, works collaboratively and demonstrates a positive, flexible and professional approach.
• Commercial Mindset: Understands the wider commercial objectives of Bath Rugby and how effective ticketing operations contribute to revenue generation and the club’s overall success.

Experience and Practical Requirements

Essential experience
• Previous experience using ticketing systems.
• Proven track record of delivering excellent customer service.
• Experience using spreadsheets, databases and reporting tools.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and work independently.
• Matchday working is essential, including evenings and weekends depending on the fixture.
Desirable experience
• Experience within professional sport, live events or entertainment.
• Experience using Ticketmaster or other ticketing platforms.

What We Offer
• Competitive salary commensurate with experience
• Comprehensive benefits package including:
o Complimentary matchday tickets and Bath Rugby branded kit
o Local discounts and wellness initiatives
o Onsite gym usage and Cycle to Work scheme
o Enhanced maternity and paternity

Safeguarding

Due to the nature of our business, child adjacent roles, and the requirement to upkeep the reputation of our club, any offer of employment for this role will be conditional upon the declaration of any unspent convictions and other relevant safeguarding or protection orders, in accordance with the Rehabilitation of Offenders Act 1974. Any information disclosed will be considered fairly and will not automatically disqualify an applicant.

Due to the nature of the role, if you are successful, we may require you to undertake a basic DBS and submit two references as part of our safer recruitment practices.
How to apply: Please send your CV and a covering letter outlining your suitability for the role to opportunities@bathrugby.com. Bath Rugby is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

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Senior Ticketing Operations Executive