Customer Service Charter
SubscribeWe are part of a group of public organisations (the lottery distributors) that distribute money raised from the National Lottery to good causes.
That group is made up of:
- Arts Council England
- Arts Council of Wales
- Big Lottery Fund
- Heritage Lottery Fund
- Olympic Lottery Distributor
- Sport England
- UK Film Council
- UK Sport
If you contact us for any reason you are one of our customers. This customer service charter sets out the service you can expect from us.
Customer Service Charter (PDF, 32k)
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